Contact Us


 
 
 
If you have a question about your account or are looking for a specific product, our account managers are ready to assist you. For faster service, please have your full account number available before calling Customer Service. For questions about your credit card, line of credit, or loan accounts please use the phone numbers/addresses below.
 
Credit Cards
Customer Service
  Call toll-free in the U.S. 1.800.655.1491, 24 hours a day, 7 days a week

  From locations outside the U.S. Bermuda: 1.800.932.6262
France: 0800-902111
Germany: 0130-81-2195
Spain: 900-98-1272
Switzerland: 0800-89-3297
United Kingdom: 0-800-89-6870
Other (call collect): 1.302.738.5719
 
  TDD/TTY for the hearing-impaired 1.800.346.3178
 
  Para servicio en español 1.888.462.2378
 
  To report your card Lost or Stolen 1.800.655.1491, 24 hours a day, 7 days a week
 
Make a Payment
Payments are processed daily Monday-Saturday and are posted within 24 hours of receipt. If making a payment by mail, be sure to allow up to 7 business days for your payment to be received and posted to your account.
 
  Regular Mail FIA Card Services
P.O. Box 15019
Wilmington, DE 19850–5019
 
 
  Overnight Delivery FIA Card Services
Attn: Retail Payment Services
DE5-023-03-02
Christiana III
900 Samoset Drive
Newark, DE 19713
 
  Western Union FIA Card Services
City Code: Clark, DE
We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received.
 
  Pay-by-Phone 1.888.339.6262
Please be ready to provide your check number, bank routing number (ABA) and checking account number ready when you call.

Payments received by 8 p.m. Eastern Time Monday through Saturday are posted the same day
 
  Online - Billpay Choice Visit Online – Billpay Choice. Payments scheduled prior to 11:59 p.m. (Eastern Time) will post today.
 
Disputes
There are two ways to submit credit card disputes.

Phone
To dispute a credit card transaction by phone, please call 1.866.266.0212. Calling does not preserve your billing rights under the Fair Credit Billing Act; however we will investigate your dispute in the same manner.

Before you call, please have your statement on which the disputed charge appears, your receipt from the merchant and any other relevant information relating to the purchase. If possible, please also have the last 4 digits of the reference number available.

Mail
You may contact us in writing at:

FIA Card Services
PO Box 982235
El Paso, TX 79998-2235


Write to us as soon as possible. Do not send the notice on or with your payment. In your letter give us the following information:
  • Your name and account number
  • The dollar amount of the suspected error
  • The posting date of the transaction
  • A description of the error and an explanation of why you believe there is an error


Important information for disputed items

Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement where the error appeared. If you believe there is unauthorized use on your account, please contact us immediately.

Many times disputed charges are legitimate charges that customers may not recognize or remember. Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant. Often the merchant can answer your questions and easily resolve your dispute. The merchant’s phone number may be located on your receipt or billing statement.

One way to check for the credits or to view transaction details is to look at your account statements online.

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Loans and Lines of Credit
Customer Service
  Call toll-free in the U.S.

1.800.655.1491 for automated balance, status, and payment information

  From locations outside the U.S. 1.302.738.5719 (call collect)

  TDD/TTY for the hearing-impaired 1.800.346.3178
 
Make a Payment
Payments are processed daily Monday-Saturday and are posted within 24 hours of receipt. If making a payment by mail, be sure to allow up to 7 business days for your payment to be received and posted to your account.
 
  Up-to-Date Payments FIA Card Services
P.O. Box 15019
Wilmington, DE 19850–5019
 
  Overnight Delivery FIA Card Services
Attn: Retail Payment Services
DE5-023-03-02
Christiana III
900 Samoset Drive
Newark, DE 19713
 
  Western Union FIA Card Services
City Code: Clark, DE
We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received.
 
  Pay-by-Phone 1.800.848.9233
Remember to have your check number, bank routing number (ABA) and checking account number ready when you call.
Payments received by 8 a.m. (Eastern Time) Monday-Saturday will be posted the same day.
 
  Online - Billpay Choice Visit Online – Billpay Choice. Payments scheduled prior to 11:59 p.m. (Eastern Time) will post today.
 
Billing Disputes and Written Account Inquiries
Billing rights are preserved through written inquiries only. If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to the address below. Please do not include correspondence with your payment. If you have questions about Customer Service, delivery, or the return of something you bought, you need to contact the company from whom you made the purchase, not FIA Card Services. You should allow 30 days from the date the company receives a return for the credit to be processed on your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.

For other inquiries, call our Customer Service phone number above or write to us at:

    FIA Card Services
P.O. Box 982237
El Paso, TX 79998-2237
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